Patient Engagament Program

Michelle Hawkins, retired Director, Care Management at Johns Hopkins HealthCare

Laura Torres, LCSW-C, Behavorial Health Program Manager, Population Health Deparment, Howard County General Hospital

Kelvin Johnson, Johns Hopkins HealthCare

"I have been really working with the OARS this week and have had a couple of patient interactions where using OARS really shifted the interaction in a positive way. I feel inspired to focus more on motivating patients who are “stuck” rather than just moving on to the next thing with them…I wanted to let you know that what you do really matters."

Carie S. Fletcher, LCSW-C

Care Manager

"Our practice is constantly striving to improve the patient experience and improve health outcomes for our patients.
PEP has provided us with concrete, simple and effective techniques for engaging our patients, whether they are speaking with an appointment scheduler, front desk personnel, medical assistant, manager or provider. The tools we have learned gives us a proven ways to guide our patients to their health goals by targeting their needs and tapping into their internal motivation. I highly recommend that all medical practices incorporate this training into their work flow, as the patients, staff and providers will enjoy a better overall experience while working toward better outcomes."

Bradley Hunter, DO

President, Potomac Physicians Associates

"PEP has exceeded our expectations! The framework and insights will definitely assist in our efforts to improve patient engagement, and will also provide tools that will improve our approach to staff engagement in key practice initiatives."

DeWayne L. Oberlander, MBA, MPH

CEO, Columbia Medical Practice